Terms and Conditions

BOOKING

A non-refundable booking fee of 50 % of the total appointment cost is required to secure your appointment.

The booking fee is non-refundable in all circumstances, including cancellations made with or without notice.

This fee covers administrative work, diary management, and time allocated once the appointment is booked.

Cancellations or failure to attend within 48 hours of the appointment will result in the booking fee being retained.

At the business owner’s discretion, the booking fee may be transferred to a future appointment as a goodwill gesture. This is not guaranteed.

Cash, Credit ,debit Card & bank transfer are accepted to settle the balance of your service.

LATE ARRIVALS

We strive to maintain a punctual schedule.

Please let us know if you are running a few minutes late.

Late arrivals that exceed 15 minutes may need to be rescheduled and will be considered a no show.

CANCELLATIONS

If you cancel or fail to attend your appointment without sufficient notice, the booking fee will not be refunded or transferred.

This is because the administrative work and schedule management has already taken place prior to the appointment.

Any appointments cancelled with less than 24hr notice will be charged 100% of the cost of the treatment booked.

Any cancellations made with less than 48hr notice will be charged 50% cost of the original treatment booked.

Failure to attend your appointment will require full payment.

Failure to make payment will result in no further appointments being booked until remaining balance is paid in full.

Please let us know if you wish to cancel your appointment to avoid any charges.

These policies are in place to help keep my small business running smoothly and to protect both myself and my clients. They ensure I can continue offering the calm, one-to-one experience The Snug Room was created for.

By booking an appointment, you’re agreeing to these terms and conditions

Thank you for your understanding. 🤎