Terms & Conditions
BOOKING
A non-refundable booking fee of 50% of the total appointment cost is required to secure your appointment.
This booking fee is non-refundable in all circumstances, including cancellations made with or without notice.
It covers the time reserved for you, diary management, and administrative work that takes place once your appointment is booked.
Cancellations or failure to attend within 48 hours of your appointment will result in the booking fee being retained.
At my discretion, the booking fee may be transferred to a future appointment as a goodwill gesture, however this is not guaranteed.
The remaining balance can be settled by cash, debit/credit card, or bank transfer.
⸻
LATE ARRIVALS
I always strive to keep appointments running on time for all clients.
If you are running a few minutes late, please let me know as soon as possible.
Arrivals that exceed 15 minutes late may need to be rescheduled and will be classed as a no-show.
⸻
CANCELLATIONS
If you cancel or fail to attend your appointment without sufficient notice, the booking fee will not be refunded or transferred, as your time slot has already been reserved and prepared for you.
* Cancellations with less than 24 hours’ notice will be charged 100% of the treatment cost
* Cancellations with less than 48 hours’ notice will be charged 50% of the treatment cost
* Failure to attend your appointment will result in full payment being required
Any outstanding balances must be paid before further appointments can be booked.
Please do let me know as soon as possible if you need to cancel or reschedule, to avoid any charges where possible.
⸻
These policies are not in place lightly, they help protect my small business and ensure I can continue to give each client the time, care, and attention they deserve.
By booking an appointment, you are agreeing to these terms and conditions.
Thank you, as always, for your continued support and understanding.
It genuinely means so much. 🤎